Buying, delivery
& returns.

Item descriptions and preloved condition

Unless a listing clearly states that an item is new, all clothing is sold as preloved. Preloved items may show minor signs of normal previous wear and should not be expected to have the absolute perfection of a brand-new garment. Every item is carefully inspected before dispatch to check that its condition matches the listing, and any known significant fault, damage or distinctive wear will be described or photographed. The listing will state the size and condition, although colours can vary slightly between screens. Please request measurements or additional photographs before ordering if needed. This does not affect your statutory rights if an item is faulty or materially not as described.

Understand the condition grade

Excellent, very good, good and fair describe different levels of recorded wear. Marks, distressing, tears, repairs and raw hems remain separate details to check on each item. Read our condition guide before choosing.

How to check the fit before ordering

Brand, vintage and preloved sizing is not consistent: two garments carrying the same label can fit differently. Use the label as a guide, then compare the listing’s measurements and photographed tape-measure images with a similar garment you already own that fits comfortably.

• Lay your own garment flat and measure it in the same places shown in our photographs.
• For tops and coats, compare pit-to-pit width and overall length; for trousers and jeans, compare the laid-flat waist, rise and inside leg.
• Check whether the listing describes a slim, regular, relaxed, cropped or oversized fit.
• Read the condition notes and inspect every image, including the size and care labels.
• If an important measurement is not shown, contact us before paying and quote the BP stock code.

Measurements are approximate and small differences can occur depending on how fabric is laid or stretched. Asking before purchase can avoid unnecessary postage and helps us check the exact one-off garment for you.

Payment

Online orders are paid through an approved secure payment provider. Available cards, digital wallets, pay-later and bank methods are shown at checkout when eligible for the customer, device and order value. Payment must clear before an item is dispatched. The merchant name shown by a payment provider may be Hanks Trading; the relationship between the shop, its owner and that trading name is explained in our legal and trading-name notice.

Customer details, membership and privacy

When you start a website checkout, we collect the name, contact details and UK delivery address needed to process the order, confirm payment, provide updates and dispatch it by tracked delivery. Optional free members may choose to save these details for quicker future checkout and to keep orders together under their signed-in email. Members can change their saved details, and can ask for their optional profile to be removed subject to any records we must retain for accounting or legal purposes. Details are kept private, protected with reasonable security measures and are not sold. Card and bank details are handled by the secure payment provider and are never stored on this website.

Analytics and advertising cookies

Google and Meta measurement tools are used only when a visitor allows measurement. They help us understand which pages and products are useful, measure completed purchases and avoid wasting advertising money. Declining does not affect browsing, checkout or delivery. You can withdraw or change your choice at any time.

Optional new-stock alerts

Marketing permission is separate from the purchase and is not required to order. We will only use a customer’s mobile number or email for new-stock alerts and offers when they select the optional marketing box. Permission can be withdrawn at any time by replying STOP or asking us to remove the details. Contact information supplied only for an order will not automatically be added to a marketing list.

Delivery or free Gloucester collection

Tracked UK delivery costs £5 when the item total is under £20 after any discount has been applied. Delivery is free when the discounted item total is £20 or more. Free local collection in Gloucester can instead be selected at checkout. Collection is by appointment only: we contact the customer after payment to agree a time and share the private collection details. There is no walk-in shop. Both the 3-for-£40 and 6-for-£60 Capri-jeans bundles qualify for free delivery. The threshold applies to the combined item total after discounts, whether you buy one item or several, including footwear. Orders totalling £20 or more have free delivery; orders below £20 have £5 delivery. Posted orders use a tracked service and are sent to the delivery address supplied with the order.

FACEBOOK10 first-order offer

Customers who follow our Facebook page may use FACEBOOK10 for 10% off their first website order. The code is limited to one first-order redemption per customer, has no cash value and cannot be combined with another promotion; checkout automatically keeps whichever eligible offer gives the larger saving. Postage is worked out after the discount, or free Gloucester collection may be selected.

Dispatch and tracked delivery

Orders placed by 4pm are usually sent the same day while the post office is open (not Sundays or bank holidays). Posted orders are always sent by 48-hour tracked post; delivery times are not guaranteed. You can check the Tracked-post service details and postcode exceptions. The delivery price and free-delivery threshold above still apply.

Capri-jeans bundle terms

Products marked “Capri deal” qualify. Choose any 3 qualifying Capri jeans for £40 or any 6 for £60; larger baskets are grouped into the best available six- and three-item bundles, with unmatched items charged at their normal prices. The checkout never raises a lower normal item total. If another promotion is available, the single offer giving the largest saving is applied automatically; discounts do not stack.

Returning-customer reward

After four completed orders, a customer receives £5 off their fifth completed order when it contains at least £20 of clothing before postage. SumUp receipts may be requested to verify earlier purchases. The reward applies once per five-order cycle, does not reduce postage, cannot be exchanged for cash and cannot be combined with another money-off reward. Cancelled or refunded orders do not count.

Changing your mind

For eligible distance orders, we extend the change-of-mind period: tell us clearly within 30 days after receiving the goods if you wish to cancel. Once you tell us, return the goods promptly and no later than 14 days afterwards. The buyer pays return postage for a change-of-mind return, including when an accurately described item does not fit or the buyer dislikes its accurately disclosed condition. Please check all photographs, measurements and condition notes before buying. Free outward delivery does not include free change-of-mind returns. The goods should be returned in the same condition, allowing only the handling reasonably needed to inspect them.

Faulty or misdescribed goods

Your statutory rights are not affected. Contact us promptly if an item is faulty, damaged in transit or materially different from its description. We cover reasonable return postage for faulty, damaged or misdescribed goods. Contact us to arrange the return method. Photographs and condition notes do not remove your statutory rights or excuse undisclosed faults or inaccurate descriptions.

Refunds

Eligible refunds are processed to the original payment method. Where the whole order is cancelled under distance-selling rights, we also refund any standard outward delivery charge paid. We do not deduct the cost of delivery that was originally offered free. For a cancellation after dispatch, the refund is normally made within 14 days of receiving the returned goods or acceptable evidence that they were sent back, whichever is earlier.