Help after your purchase
Need to return an item?
Contact us with your order reference, the BP stock code and the reason for the return. We’ll help you arrange the next step.
Changing your mind or checking the fit
Our existing policy gives eligible online orders a 30-day change-of-mind period after delivery. Tell us clearly within that period, then return the goods promptly and no later than 14 days after telling us.
The buyer pays change-of-mind return postage, including when an accurately described garment does not fit. Free outward delivery does not include free change-of-mind returns. Read the full returns and refund terms.
Faulty, damaged or misdescribed items
Please contact us promptly and explain the problem. If possible, include a photograph to help us understand it. We cover reasonable return postage for faulty, damaged or misdescribed goods; contact us to arrange the return method. Your statutory rights are not affected.
Arrange the return
Use the agreed return details when sending the parcel. Eligible refunds go back to the original payment method under our existing buying terms.